Shipping policy

Shipping Policy

Last updated: June 2026

At Oria Labs, we are committed to delivering your products with the same precision and care used in our formulations. Please review our shipping policy below to understand how we manage your orders.

1. Order Processing Time

All orders are processed within [e.g., 1-2] business days, excluding weekends and public holidays. Once your order has been prepared for shipment, you will receive a notification email with your tracking information.

2. Shipping Rates & Estimates

We offer shipping to addresses across [e.g., the United Kingdom]. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: [e.g., 3-5 business days] - [e.g., £4.99 / Free on orders over £50]

  • Express Shipping: [e.g., 1-2 business days] - [e.g., £8.99]

Note: Delivery estimates are based on courier projections and are not guaranteed, particularly during peak seasons.

3. International Shipping

We currently ship to [e.g., the UK and select EU countries].

  • Customs & Duties: For international orders, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Oria Labs is not responsible for these charges if they are applied and are your responsibility as the customer.

4. Tracking Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check your order's status. Please allow 24 hours for the tracking information to become available.

5. Lost or Damaged Items

If you haven’t received your order within [e.g., 10] days of receiving your shipping confirmation email, please contact us at admin@orialabs.co.uk with your name and order number, and we will look into it for you.

In the event that your order arrives damaged in any way, please email us as soon as possible at admin@orialabs.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will work towards a satisfactory solution.

6. Contact Us

If you have any further questions, please don't hesitate to contact us at:

  • Email: admin@orialabs.co.uk