Refund policy
LAST UPDATED: SEPTEMBER 26, 2026
We want you to feel confident ordering from ORIA LABS. We offer a 30-day return period, meaning you have 30 days after receiving your order to request an eligible return.
To be eligible for a change-of-mind return, SYNAPSE_01 must be unused, unopened, in its original packaging, and with the product safety seal intact. You will also need your receipt, order confirmation, or other proof of purchase.
Because SYNAPSE_01 is an ingestible dietary supplement, we generally cannot accept returns of products that have been opened, used, partially consumed, or had their safety seal broken, except where the product is defective, damaged, incorrect, or where otherwise required by applicable law.
To request a return, contact us at admin@getorialabs.com. If your return is accepted, we will provide instructions explaining how and where to send your package.
Items returned to us without first requesting a return may not be accepted.
Damaged, Defective, Tampered With or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged or defective, you receive the wrong product or quantity, or the product's safety seal appears broken or tampered with, please contact us as soon as possible at admin@getorialabs.com so that we can review the issue and make it right.
Please include your order number and, where appropriate, photographs showing the issue.
Do not consume SYNAPSE_01 if the safety seal appears broken, damaged, or tampered with when you receive it.
Where appropriate, we may offer a replacement, refund, or other remedy depending on the circumstances and applicable law.
Opened or Used Products
For health, hygiene, and product-integrity reasons, SYNAPSE_01 that has been opened, used, partially consumed, or had its safety seal broken is generally not eligible for a change-of-mind return.
This does not affect any rights you may have where a product is faulty, damaged, incorrectly supplied, or where applicable law otherwise requires a refund, replacement, or other remedy.
Subscription Orders
Cancelling a SYNAPSE_01 subscription prevents future renewals in accordance with our Subscription & Cancellation Policy.
Cancelling a subscription does not automatically cancel or refund a subscription order that has already been processed, charged, fulfilled, or shipped.
If you wish to cancel an order that has already entered processing, contact us at admin@getorialabs.com as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an order can be stopped once processing or fulfilment has begun.
Once a subscription order has been processed or shipped, any return or refund request will be handled in accordance with this Returns & Refund Policy.
For information about recurring billing and cancelling future subscription renewals, please see our Subscription & Cancellation Policy.
90-Day Subscription Returns
Our 90-day subscription provides three units of SYNAPSE_01 together as approximately a 90-day supply.
Where a 90-day subscription order is eligible for a change-of-mind return, all units being returned must satisfy the eligibility requirements of this policy.
If part of a multi-unit order has been opened or used, the opened or used units will generally not be eligible for a change-of-mind refund. Any unopened units may still be eligible for return where they otherwise satisfy this policy.
Any refund approved for a partial return will be calculated based on the amount actually paid for the eligible returned products and any applicable promotional or bundled pricing.
Promotional and Discounted Orders
Unless the terms of a specific promotion state otherwise, orders purchased using a promotional code or discount are subject to this Returns & Refund Policy.
Where a refund is approved, the refund will be based on the amount actually paid for the eligible returned product, rather than its undiscounted retail price.
Your statutory rights are not affected.
Return Shipping
For approved returns resulting from a damaged, defective, or incorrectly supplied product, ORIA LABS will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.
For eligible change-of-mind returns, the customer is liable to cover the cost of the return shipping.
We recommend retaining proof of postage for any return until your refund has been completed.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for ORIA LABS to process an approved refund. Your bank, card issuer, or payment provider may require additional time to make the funds available to you.
If more than 15 business days have passed since we approved your return, please contact us at admin@getorialabs.com.
Original shipping charges are [INSERT YOUR POLICY], except where reimbursement is required by applicable law or the return results from an error by ORIA LABS.
Returns Abuse
ORIA LABS reserves the right, to the extent permitted by applicable law, to decline a return or refund that does not meet the requirements of this policy or where there is reasonable evidence of fraud, abuse, or misuse of our returns process.
Nothing in this policy limits or excludes any consumer rights that cannot lawfully be limited or excluded.